We just launched shiftagent — and if you're a vertical SaaS payments company or a payments processor, this was built for you.
Here's the problem we kept running into at PayEngine: every payments operations team has playbooks. Statement analysis. Merchant onboarding. Chargeback resolution. Reconciliation. Risk review. The knowledge exists. But it's still executed manually — humans relaying emails between processors, partners, and merchants. Every handoff adds days. Every relay introduces errors. The only way to scale is to hire.
We looked at every AI solution on the market. None of them were built for payments. None of them were built for vertical SaaS. And none of them could pass a security review.
So we built one.
🔐 Security had to be structural — not aspirational.
In payments, you can't hand an AI your production credentials and hope for the best. We extended PayEngine's PCI/SOC 2-compliant vaulting system — the same infrastructure that protects card numbers and bank accounts — to protect every credential an AI agent touches. The AI never sees real secrets. Full audit trail. Per-task scoping. Instant revocation. Your compliance team will actually sign off on this.
🧠 We didn't compromise on the AI engine.
Context quality is everything. An agent that forgets what it's doing mid-workflow is useless for payments operations. We built on the Claude Agent SDK — the same engine behind Claude Code and Cowork — because it's the gold standard for agent context and reasoning. Our customers get that same quality, delivered in a secure, enterprise-grade format built for vertical SaaS payments companies.
⚡ It executes your playbooks. Not references them.
shiftagent reads your operational playbooks and performs the work — step by step, across multiple parties, with human approval where it matters. Training costs drop. Resolution times compress. Error rates fall. Your team shifts from doing repetitive work to approving agent work. That's not a dashboard. That's a workforce.
🧩 Built for vertical SaaS. Built to embed. Built to resell.
One line of code. Your brand. Your customers never see our name. And the same multi-tier distribution model that works in payments — you serve your partners, your partners serve their merchants — now works for AI. Embed it. Offer it downstream. New revenue stream. Competitive moat.
🚀 If you're in the payments space — vertical SaaS, processor, ISO, operations team — there is nothing else on the market that lets you run your payments operations to this degree. You dictate the team structure, define your playbooks, and the agents carry everything out like trained staff who never forget the process and get better with every execution.
We've been building with AI since 2023. This is what we learned, and this is what we shipped.
